Refund Policy

Last updated: June 18, 2026

This policy applies to paid digital products sold by Mortician Career Guide, including Pro access and Personalized Deep Reports.

Digital Delivery

Paid products are delivered digitally. Pro access is normally enabled in your account after payment is confirmed. Personalized Deep Reports are normally delivered by email within 1-2 business days after payment and the required intake information are both received.

If you paid but cannot access your purchase, email customer support at contact [at] morticiancareer.online.

Refund Window

You may request a refund within 14 days of purchase if:

• You purchased Pro access but could not access the paid resources after contacting support.
• You purchased a Personalized Deep Report and we have not started preparing the custom report.
• A duplicate charge or clear billing error occurred.

Refunds may be denied if a digital product has already been substantially delivered, a custom report has already been prepared or delivered, or the request is outside the refund window, unless applicable law requires otherwise.

Personalized Deep Reports

Personalized Deep Reports involve custom work based on your submitted information. Once preparation has started, the purchase is generally non-refundable because the report is customized for your situation.

If we cannot prepare the report because required information is missing, we will contact you. If we cannot complete the report after reasonable follow-up, we may cancel and refund the order.

Subscriptions and Cancellations

If Pro is sold as recurring access, you can cancel future renewal through the available customer portal link, if provided, or by emailing customer support. Cancellation prevents future billing but does not automatically refund the current billing period.

If Pro is sold as a fixed one-year access product, the access period ends on the stated expiration date and does not renew unless you purchase another term.

How to Request a Refund

Email contact [at] morticiancareer.online with:

• The email address used at checkout.
• The product purchased.
• The order or receipt ID, if available.
• A short explanation of the issue.

We will review refund requests and reply by email. When a payment is processed through Creem, approved refunds may be processed through Creem’s payment system.